Rewards

FAQs

How do I sign up for PhenQ Perks? +
Signing up is easy! Simply create an account and enter your name, email and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions and all of our newest drops.
What are the advantages of becoming a member? +
Our rewards programme is a tiered programme that allows members to earn more perks the more they engage with us. Members receive 1 point for every pound spent, which can then be redeemed for discounts and exclusive rewards. You can also earn points for completing certain actions, such as referring a friend, following us on social media, telling us when your birthday is and more!
Will I receive points for purchases I made prior to creating my rewards account? +
You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!
How do I redeem my points? +
Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed in to your account.
Do my points expire? +
Your points will expire if you haven’t redeemed them or made a purchase within 12 months.
Can I exchange my points for cash? +
Points cannot be transferred to cash, however you can use them to redeem discounts and exclusive free products.
Can I return my order if I redeemed points for a discount? +
Yes. If you are returning the entire order, we will refund you the total amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.
What if points are not showing in my account? +
Points may take up to 24 hours to show on your account, so don’t worry if you don’t see them immediately after making a purchase or completing an action. If they are still not displaying on your account after 24 hours, do let us know by contacting support@phenq.com where our customer service team will be able to help you.
I’ve referred several friends but haven’t received any points for it. Is there something else I need to do? +
Thank you so much for sharing us with your friends! We really appreciate it. Referred friends must be first-time customers, and not from the same household as you in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link also found there.

Points will be added to your account as soon as your friend completes their first purchase on our website. When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.
I signed up for the Birthday Bonus but I didn’t receive it. +
Happy Birthday! We’re so glad that you have chosen to celebrate with us through our rewards programme. In order for you to receive your birthday bonus on your birthday, you must register your birthday at least 30 days prior to your birthday.

If your birthday falls between the day that you registered and the 30-day waiting period afterward, you will receive your birthday bonus 30 days after your registration. This delay is only applicable for the first year that you signed up.
I have a different question. What do I do? +
If your query has not been answered above, please feel free to reach out to our customer service team at support@phenq.com or via the chat button on the website and we’d be happy to help.